Privacy Policy

This privacy policy applies to all users of the oktk rivera platform. When you register on our website, log in to your account, make a deposit, or use any of our services, you agree to the terms of this policy.

The purpose of this policy is to inform you how oktk rivera handles your personal information. We believe transparency is the foundation of earning user trust. Reading our Terms and Conditions will give you a fuller picture of the rules governing use of the platform.

This privacy policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. You are encouraged to read this policy carefully before using any oktk rivera service.

oktk rivera collects various types of information, broadly divided into two categories — information you provide directly, and information generated automatically while you use the service.

2.1 Identity and Contact Information

• Full name and national ID or passport number
• Mobile number and email address
• Date of birth (for age verification)
• Permanent address

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account numbers
• Details of deposit and withdrawal transactions
• Account balance and bonus history

2.3 Technical and Usage Information

• Device type, operating system, and browser information
• IP address and connection time
• Time spent on the platform and pages visited
• Gaming activity logs and betting history

We collect your information through the following methods:

1. Registration form: Information you provide when opening an account is collected directly.
2. Identity verification process: National ID or other documents are collected during KYC (Know Your Customer) verification.
3. Transaction processing: A record is created automatically with each financial transaction.
4. Cookies and tracking: Technical information is collected via cookies while you use the website.
5. Support communications: Information provided during live chat or email contact is stored.
6. Mobile app: The same information policy applies to use of the Android and iOS apps.

oktk rivera uses your information only for specific and legitimate purposes. The main purposes are listed below:

4.1 Account Management and Security

Your information is used to create, verify, and secure your account. It is essential for managing security measures to prevent fraud and block unauthorised access to your account.

4.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Every transaction record is retained to ensure transparency.

4.3 Personalised Experience

Your usage patterns are analysed to present relevant games, offers, and information. This makes your experience more relevant and convenient.

4.4 Customer Support

Account-related information is needed to resolve your issues quickly through 24/7 live chat and email support.

4.5 Responsible Gaming Monitoring

User gaming behaviour is monitored to identify risks of excessive play. We may contact you when necessary under our Responsible Gaming policy.

4.6 Legal Obligations

Retaining certain information is mandatory to comply with applicable laws and regulations. The legal basis for using information in this case is fulfilling legal obligations.

oktk rivera does not sell your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following situations:

1. Payment processors: Payment gateways such as bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions. These service providers are governed by their own privacy policies.
2. Technology partners: Service providers that assist with platform security, verification, and operations receive only the minimum information necessary to deliver their services.
3. Game providers: Game studios including Evolution, Pragmatic Play, PG Soft, and JILI may collect gameplay data, but identity and financial information is not shared with them.
4. Legal obligations: We are required to provide information in response to a court order or a lawful request from a government authority.
5. Fraud prevention: Information may be shared with industry-standard verification bodies to detect and prevent fraudulent activity.

Every third party is contractually bound to meet data protection standards. If any third party breaches this agreement, oktk rivera reserves the right to terminate the relationship immediately.

Cookies and similar tracking technologies are used on the oktk rivera website and app. They improve your experience and enhance platform functionality.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies will prevent access to your account.
• Functional cookies: These remember your preferred language, game settings, and other preferences.
• Analytical cookies: These collect anonymous data to help us understand how the platform is used.
• Security cookies: These are used to detect suspicious activity and prevent fraud.

6.2 Cookie Management

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may mean some platform features are no longer available to you.

Keeping your information secure is one of oktk rivera's top priorities. Multi-layered security measures are in place for this purpose:

• SSL/TLS Encryption: Every data transfer on the platform is protected by SSL encryption, preventing third parties from reading the information.
• Encryption of stored data: Sensitive data stored on servers, particularly passwords, is kept in encrypted form.
• Two-step verification (OTP): OTP verification is required during suspicious logins or large transactions.
• Access controls: Staff can only view information that is necessary for their specific responsibilities.
• Regular security audits: Regular audits are conducted to identify security vulnerabilities on the platform.
• Firewall and intrusion detection: Advanced firewalls and attack detection systems remain active at the server level.

Please note that no data transfer over the internet is 100% secure. Keeping your account password confidential and reporting any suspicious activity to us is part of your responsibility.

oktk rivera does not store your information indefinitely. A specific retention period is set for each type of information:

1. Account information: Retained while the account is active. It may be kept for a specified period after account closure due to legal obligations.
2. Financial transaction records: Retained for a long period in accordance with financial regulatory requirements.
3. Communication and support history: Retained for a limited time for use in improving service quality.
4. Technical logs: Retained for a short period for security monitoring purposes.
5. Marketing preferences: Retained until you withdraw your consent.

Once the retention period has passed, information is securely deleted or anonymised so that it can no longer be used to identify a person.

You have certain rights over your own information, which oktk rivera respects and protects:

9.1 Right to Know

You may ask at any time what information we hold about you. If you submit a request through the support team, that information will be provided within a set timeframe.

9.2 Right to Correction

If your account contains incorrect or outdated information, you may request that it be corrected. Correcting identity-related information may require going through a verification process.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

9.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or for specific purposes.

9.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via 24/7 live chat or email. We provide support in both Bengali and English. You can also find answers on this topic in our FAQ section.

oktk rivera strictly prohibits persons under the age of 21 from using the platform. Age verification is mandatory during registration and may be confirmed through identity documents when required.

If a minor has opened an account by mistake, the account will be closed as soon as this is identified and the collected information will be deleted in accordance with the rules. To learn more about our responsible gaming commitment in this regard, please visit the Responsible Gaming page.

If you suspect that a minor is using this platform, please notify our support team immediately.

oktk rivera reserves the right to update this privacy policy when necessary. For any significant changes, the following steps will be taken:

• The updated policy will be published on the website and the date of the update will be noted at the top of the page.
• Notifications will be sent to the registered email or mobile number for any major changes.
• Continuing to use the platform after changes take effect will be considered acceptance of the new policy.

We recommend that you review this policy regularly to stay informed about the latest changes.

Contact us for any questions, complaints, or requests regarding this privacy policy. oktk rivera's support team is available 24 hours a day, 7 days a week to assist in Bengali and English.

• Live Chat: Log in to the platform and use chat support — the fastest method.
• Email: [email protected]

To learn more about us, visit our About Us page.

This privacy policy applies to all services on the oktk rivera platform. If you do not agree with any part of this policy, you are requested to refrain from using the platform. For ages 21+. Play responsibly.